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FAQ’s

Answers to many of the most frequently asked questions we get are below. But if you can’t find the information you’re looking for, please don’t hesitate to contact us.

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What To Bring

This is my first trip to Hawaii. What do I need to bring?

Pack all the clothes you think you’ll need. Then take half out. No kidding. Most of Hawaii is very, very casual. T-shirts and shorts over a swimsuit and “slippahs” (flip-flops) are what you will wear 90% of the time. Bring one or two nice (but casual) shirts or sundresses if you want to go somewhere nice for dinner and one sweater/sweatshirt for the airplane or a trip up Haleakala. Besides the usual tourist items (sunglasses, camera, sunblock, hat) you may want to bring:

  • Binoculars (especially December–April when the whales are here!)
  • CDs (Most units and rental cars have CD players. We love the CDs by Israel Kamakawiwo’ole
  • That novel you’ve been meaning to read
  • Mask, snorkel and fins if you have them; if not, they are easy to rent and you don’t have the hassle of carrying them
  • A simple day pack is a great way to carry stuff to the beach or take a quick hike to a waterfall
  • We suggest cleaning out your wallet; leave out extra credit cards, library card, grocery card, etc. that you won’t use (This might be a good time to photocopy all those cards and leave the copy in a safe place at home.)
  • A good Maui guidebook; we recommend Maui Revealed: The Ultimate Guidebook by Andrew Doughty

And don’t forget to bring your confirmation and welcome letter with directions to the unit and lockbox code! (It’s usually the honeymooners who forget… guess they have other things on their minds.)

Can I bring my pet?

Some of our vacation rentals are pet friendly

General

Do you offer travel insurance?

Yes, we do!  You can find more information about that on our insurance partner’s page

Bugs? Are there bugs?

Unfortunately insects do love the tropics even more than we humans do. The properties are professionally treated for pests on a regular schedule, which certainly does help to keep insects outside where they belong.  But because they are just a fact of life here we can’t promise that you won’t encounter any during your visit to the area. Keeping the kitchen clean during your stay, wiping up any spilled food, and putting food items away promptly are your best lines of defense!

What types of Maui vacation rentals do you offer?

We offer condos at two of the most popular resorts in South Maui: Kihei Akahi and Kihei Surfside. Most condos sleep two guests, but we do have several with sleeper sofas to accommodate up to two more. Both resorts have swimming pools and BBQs for guests’ use. Akahi is right across the street from Kamaole II beach, and Surfside is direct oceanfront just off Keawakapu beach; both are gorgeous white sand beaches just like you’d see in a travel brochure!

Who do I call if there’s a problem after I arrive?

The confirmation and welcome letter we send you has the contact information for the on-island contact for your vacation rental. The on-island contact can resolve any problems that might arise during your stay, such as broken appliances, getting locked out, or other maintenance issues. Of course, you can always call us as well; our number is also on the confirmation and welcome letter.

How do I know you’re legit?

You’re making a big travel decision, and you want to know you’re dealing with a reputable organization. Our full company name is Aloha Coast Realty LLC, doing business as Hawaii Holiday Vacation Rentals. You can check us out in several ways:

  • Go to the website for the State of Hawaii Business Registration Divisionand type “Aloha Coast Realty” into the Search box to pull up our company registration showing we’ve been in business since 2007 and all our required filings are up to date.
  • Go to the State of Hawaii Professional & Vocational Licensing search page and do a search there for Aloha Coast Realty to see we are a licensed real estate brokerage. Real estate brokers operate under strict government rules, particularly when it comes to safeguarding your funds.

As we mention on the home page, we are licensed and ethical and we treat our guests professionally and with respect. All our properties are legal vacation rentals with all required licenses. You can rent from Hawaii Holiday with confidence!

Can I get around without a car?

If you plan simply to hang out at your condo, walk to the nearest beach, and eat at restaurants within a short distance of your unit, you may not have to rent a car on Maui. Convenient airport transportation can take you to your condo, and you can call a taxicab for an occasional shopping, sightseeing, or entertainment excursion. But there’s so much more to Maui than just sunning, swimming, eating and sleeping. To explore the island beyond the cost-effective range of a taxi, and have the freedom to come and go without making advance arrangements for transportation, most visitors will want to rent a car. (Maui has no municipal bus service.) All the major auto rental companies and some local outlets rent cars on Maui. We also offer great discounts through Avis and Dollar. Please see our Car Rental Page for more info!

What if I arrive after the front desk is closed?

No problem. Your welcome letter will provide instructions on how to get into the unit. The unit will have a lockbox on the front door or a coded door knob and your welcome letter will have the code. The front desk does not have the authority to let you in the unit, but you must register and obtain a parking permit for your car, so make sure you check in with the office first thing the next day if it is closed when you arrive. We notify the office of your arrival so they will expect you.

Policies

What is your cancellation policy?

We will refund the initial deposit less a cancellation fee if you cancel the reservation in writing more than 90 days prior to arrival.

The cancelation fee varies by the time between the cancellation and the start of the reservation.  If the reservation begins more than 180 days (roughly 6 months) after the cancellation, the cancellation fee is $75.  If the cancellation is between 90 and 180 before the reservation, the cancellation fee is 25% of the deposit already paid or $75, whichever is greater.

If you cancel the reservation with 90 days written notice or less, you will forfeit the entire rent and tax unless we can re-rent the Property. If we are able to re-rent the Property, we will refund the amount we collect on the new rental less a 25% cancellation fee.

We encourage you to purchase travel insurance as unforeseen events beyond your or our control can affect travel plans prior to or after your arrival.

Sometimes the rates are shown as ranges. What determines the rate I get?

Many of our advertising partners either show a range or show only the lowest nightly rate.  Obviously, this is not as helpful as we’d like – but we cannot control what they display.  On our website, you will get an accurate quote, taking into account the number of people in your party, number of nights, length of stay, time of year, and how your dates fit with existing reservations. You can also call us at 808.965.0400 for a quote

Can I pay by credit card?

Yes! We accept Visa, MasterCard, American Express, Discover, Diners Club and JCB.

Amenities

Is there beach gear at the property?

We do not specifically supply or maintain an inventory of beach and snorkel gear, but there is usually a collection of items at the rentals that have been left by previous guests or supplied by an individual owner. Since we don’t supply or inventory these items, we don’t have any way to know what may be available at a particular property for a specific time frame. If there are particular items you must have, the best  bet would probably be to stop by just about any shop and grab the necessary items. South Kihei Road is lined with beach gear shops, and there’s also the big box stores in Kahului (Walmart, etc) for the best budget-friendly options.

Are the properties air-conditioned?

A/C is not allowed at Kihei Surfside. Some of our condos at Kihei Akahi do have window units in the living rooms, which is the only A/C allowed there. Please check the amenities list on each property page for more details.

 

What do the properties come with?

All of the properties we represent come fully furnished with complete kitchens including microwave, blender, coffee-maker and toaster.

All linens are included and most owners provide beach towels, beach chairs, coolers and umbrellas for their guests. Housekeeping provides soap, tissue, trash liners and dish soap to start you off when you arrive. Additional items are the guest’s responsibility.

Do the properties have telephone and Internet connections?

Nearly all properties have telephones and most have answering machines. Calls are free in the local calling area, which covers the entire island. Free long distance service to other islands, the U.S. and Canada is provided at some properties if indicated on the property’s amenity list. You must use a calling card or cell phone or call collect at properties where free long distance service is not provided and for all international calls (except Canada in properties with free long distance). Most properties have high-speed Internet and wireless access; see the amenity list for a particular property to confirm.

Is there daily maid service?

Your house or condo will have been thoroughly cleaned just prior to your arrival. We do not provide daily or weekly maid service but we can arrange for it at an additional charge. Washers and dryers are available at most properties.

Do we need to leave the property like we found it?

We do not expect you to clean the house or condo before you leave (you’re on vacation!) but we do ask that you not leave dirty dishes or open food out as they attract lots of tropical critters. We do ask a favor: two of our biggest cleaning challenges are suntan oil and wet clothes, so please be considerate when you come in from sunbathing or swimming.

Island Life

Bugs? Are there bugs?

Unfortunately insects do love the tropics even more than we humans do. The properties are professionally treated for pests on a regular schedule, which certainly does help to keep insects outside where they belong.  But because they are just a fact of life here we can’t promise that you won’t encounter any during your visit to the area. Keeping the kitchen clean during your stay, wiping up any spilled food, and putting food items away promptly are your best lines of defense!

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