Why We’re the Smart Choice
Why We’re The Smart Choice
We’re Your Partner
At Hawaii Holiday, we are partners with you in the business of your property rentals. We will assess the best use of your property and will recommend rental term lengths and rent rates that fit your goals and the property. We also will recommend the repairs and upgrades needed to help your property reach its full potential.
We watch the industry and our competitive position daily. We look to see what other comparable properties are renting for and how well they are renting at those rates. We watch the industry as a whole, the local market, and the competition to tell you how to change and adjust to the situation. We do the things you would do if you had the time.
A good property manager will sometimes have to have the hard discussions with you. Since we only make money when you make money, we will tell you the reasons your property isn’t booking. We will tell you why your property cannot justify higher rates. These are not conversations we enjoy, but as your partner, we have to tell you what we see. If your property is getting run-down while others are upgrading, we will tell you. If five new competitors jumped into the market at lower rates than you, we will tell you. We don’t like to be the bearer of bad news. But wouldn’t you rather hear it from a trusted partner instead of just having the bookings and income dry up?
We Handle Guest Relations
HHVR has booking and reservations management available, 24 hours a day, 365 days a year. On our websites, guests can book online anytime. Our automated systems and 24-hour Guest Relations line responds to inquiries, sends out quotes and books reservations, even in the middle of the night.
We assist guests from long before they check-in until after their checkout. We are their contact and work with them through any problems or difficulties. When guests report maintenance emergencies, we handle them quickly and efficiently. We handle all guest interaction, from inquiry to confirmation and payment to arrival and checkout.
We offer a Satisfaction Guarantee to all guests. If something is not right and they contact our office within 24 hours of their arrival, we’ll do whatever we can to make things right. If our options fail, the guest can leave the property and they will receive a full refund. This situation rarely occurs, but the fact that it is available builds a strong bond and trust with the guest.
Shortly after a stay, we ask each guest to submit an online review about his or her stay. We use these to help us improve and they appear on your property’s exclusive webpage.
We treasure our returning guests! Whenever we can, we honor them with a gift waiting upon their arrival.
We Do Extensive Marketing
Your property has a dedicated page on our websites. On those sites, guests will find:
- High-resolution photos
- Previous guest reviews
- A real-time availability calendar
- Real-time customized prices quotes
- The ability to book online
We also use the major Social Networking sites (Facebook, Twitter, Google+ and Pinterest) to promote your property.
Throwing up a listing on HomeAway and TripAdvisor isn’t enough (contrary to popular belief). While we do use HomeAway and TripAdvisor, we do more than just that. W also advertise on the largest and most popular websites like Google, Yahoo and Bing to get your property known to possible guests.
We add to these well-known sites with a broad range of national and international ‘specialty’ sites to increase exposure of your property. We are always adding and evaluating possible listing locations for the properties we manage. Currently in evaluation and testing are Booking.com, Dwellable.com (a leading mobile/smartphone app), and AirBNB.com.
We Protect Your Property
We charge a nominal fee to every guest on every booking. The guest is covered for any damage they cause to your property up to a maximum $1,000 – no questions asked. This pays for the immediate repair or replacement of the damaged item, without the awkwardness of “he said/she said” with the guest. It does not cover items that wear out in the normal course of business – those remain the owner’s responsibility.
We Handle Repairs and Maintenance
We handle emergency repairs immediately as they arise. These are rare occasions, despite living on an island chain in the middle of the ocean.
We inspect the properties at random for cleanliness, condition and amenities. We look to see if beach towels and chairs are missing or if the coffee maker has a cracked carafe, for example. After our inspections, we talk with you to help you understand the different options for repairs and upgrades. It’s your property; you should have the guidance of a trained professional helping you make your decisions.
We coordinate regular services like trash collection, pest control for you as well. It makes for a better guest experience and gives us all more peace of mind knowing these common tasks are covered.
We Deal with Deposits, Changes, and Cancellations
A deposit of 25% of the rental is required upon confirmation of the booking. Those funds are deposited into a Hawaii-based client trust account (as required by law).
If a guest cancels within the 90-days of arrival window, we normally do not give them a refund unless HHVR is able to re-book another guest for any or all of the original reservation dates. We may change this and refund some or all at our discretion.
We offer guests the option of trip insurance to protect their investment in the trip. The guest pays for this insurance and everyone sleeps easier.
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